Infrastructure

 

 

Man Power

» Over 100+ Work Stations at present with a capacity to increase up to 150.
» Highly skilled & experienced personnel, well conversant with English language
» Round the clock work in 3 shifts on 24/7 basis
» In-house technical support

Systems and servers:

» More than 100 computers with high speed Pentium 4 processors, 512MBs of DDR each and 17” Samsung color monitors and 17” TFTs.
» Four Asterisks based server make of IBM.
» Two Database servers make of IBM.
» One Mikrotik based server make of IBM.
» One FTP server (Internal as well external) make of IBM.
» Wireless CISCO (Router) working as a external Gateway with maximum speed up to 108 Mbps.
» SRW-224G4 (REAL SWITCH) with 24 ports make of CISCO
» MP-124 (Audio code with 24 ports).
» direct international lines VOIPs.
» DES- 1024 R (Internal or fake switch with 24 ports) make of CISCO

Power supply:

24 hours backup power supply with online UPS backup power system, minimum power backup up to 10 KVA.

Network Specifications:

» Latest category-6 UTP (make of CISCO) cables with 100/1000Mbps Fast Ethernet and Gigabit Ethernet support.
» Network with 6 Domains (BPO, AGENTS, MANAGEMENT, BILLING, TECH, and HR) fully secured.
» 5.75 Mbps Downlink and 3.25 Mbps of Uplink Bandwidth.
» Having 15 real IP addresses used for Browsing via NAT/PAT from MIKROTEK Server and calling from the VOIPs

Security Aspects:

» Having 15 CCTV on all over the flange for security aspects.
» Real time Computer Desktop recording system.

Communication :

» Dedicated Leased line for high speed Internet access.
» Cable connection as backup for Internet.
» Modem, Routers and all necessary facilities.